Integrating robust healthcare technologies and systems in your workplaces

Recently, Aesthetic Medicine’s sister division IDEX Healthcare hosted a webinar on Integrating robust healthcare technologies and systems in your workplaces. Neel Mehta, Healthcare Futurist & DM-Healthcare Services, Adani Enterprises, made a presentation on the subject, which followed by an interview with Shriyal Sethumadhavan, Executive Editor, Aesthetic Medicine. The enthusiasm, energy, and commitment of the speaker along with the questions that came in from the attendees brought in a sense of optimism about the future of HealthTech.

Here’s sharing some of the learnings from the session:

“The future of healthcare is not only about the technology but it’s about the human experiences which the technology enables.”

• The current healthcare infrastructure, in India and globally, leaves a lot to be desired. There is a dearth of PPE kits, hospital beds, and other basic needs in public and private hospitals causing an unprecedented toll on healthcare workers globally.

• Trust in governmental institutions and public healthcare facilities is increasingly declining. The pandemic lockdown has motivated people to start integrating digital health and telemedicine into their day-to-day lives for non-COVID related illnesses.

• There is also an increasing shift on employers to ensure day-to-day welfare of their employees. This moves beyond providing a basic medical insurance plan. Employers must:
– Move beyond the traditional model of providing basic dispensary only.
– Incorporate experiential learning that gets delivered at scale.
– Ensure that new products and services enable coordinated employee-centered care to achieve better outcomes.
– Create a holistic wellness ecosystem at workplaces.

“Employers must start meeting employees where they are.”

• It is important for organisations to start treating employees as assets whose wellbeing is critical for the business. Current wellbeing programmes at workplaces lack the basic parameter of fulfilling the needs of the employees. Wellbeing programmes need to start covering mental and emotional wellness along with physical wellness.

• An important example of this is providing good healthcare facilities at the workplace instead of asking ill employees to head to a clinic, miles away. Small gestures like these are appreciated.

• Healthcare programmes should be set on two things: First, what I require on the basic level; and second, what I require on different levels of hierarchy.

• While deploying a healthcare programme, the work-life balance should be kept in mind. Ask your employee what they want than giving them what is just cost effective.

“Our core problem is not a lack of innovation… but human inertia.”

• The broad scope of digital health includes categories such as Mobile Health (mHealth), Health Information Technology (IT), Wearable Devices, Telehealth and Telemedicine, and Personalised Medicine.

• HealthTech is evolving. There is an increased integration of virtual and augmented reality, advanced machine learning, autonomous robotic agents, the internet of things, and wearables in existing and emerging healthcare technologies.

• It is not necessary to have a state-of-the-art HealthTech infrastructure. Cost-effective healthcare structure works well too if it meets the employee’s need. Employers must be consistent with their efforts.

• Portable Digital Health Technologies are being adapted by healthcare providers, employers, patients, hospitals, pharma, and insurance companies. Some of these include: Telemedicine, Robotic monitoring at workplaces, Home testing kits, Chatbots for screening.

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For the recorded webinar, CLICK HERE